Questions about classes, your membership, a payment or the app: the front desk can help.
- Korean Tiger Studios
- 166 Main St, 2nd Floor, Fort Lee, NJ 07024
- Phone: 201-527-7805
- Email: koreantigerstudios@gmail.com
Common questions
My sign-in code has not arrived
Check your spam or junk folder. Wait a minute, then tap Send a new code. Make sure the email address is spelled right; tap Use a different email to fix it. A code works for one hour.
The app says my code did not work
Use the newest code we sent; asking for a new code replaces the old one. If you tried many times, wait a few minutes before trying again.
How do I cancel a class?
Open the class from You or the schedule and tap Cancel. You can cancel any time before it starts, with no fee.
The class I want is full
Join the waitlist. If a place opens, you are booked automatically and we notify you. Booking closes 30 minutes before the start.
How do I cancel a 1-on-1 session?
Cancel 24 hours or more before the start for a full refund. Inside 24 hours there is no refund. See the Terms.
How do I pause, change or cancel my membership?
Through the front desk, in person or by phone. You can also send a request from the You screen and the desk will confirm.
How do I add my child?
Children under 13 train on a parent's account. Sign in, go to You, and tap Add a child in the Family section.
How do I delete my account?
In the app, go to You and tap Delete account. More detail: Deleting your account.